Shopping & Ordering

Delivery Information

Please note: During the current COVID-19 pandemic, production time has increased for out of stock products, specially made/altered products and those that require additional treatments. Supplier closures and worldwide timber shortages have made it difficult to source raw materials therefore causing many products to be out of stock. We are working very hard to ensure products are in stock but it is proving difficult during these trying times.

Due to our extensive product range, calculating the delivery charge can be complicated. When your postcode has been entered, delivery is automatically calculated by the website and is clearly shown at the checkout. However on certain products, the delivery charged is a covering charge. Should you wish, you are able to contact our staff about this charge as you may be eligible for a lower delivery cost.

For all products that are stock items, all deliveries are within 2-15 working days, working days being Monday to Friday. (Note: All items do show as “in stock” but this is due to a technical glitch on the website, if they are marked as “out of stock” the product will be removed from the website, apologies for any inconvenience)

Within a 50 mile radius, your order will more than likely be delivered by our own fleet of vehicles. Over a 50 mile radius, your order may be delivered by our vehicles but more likely via a courier service. Please be aware that when ordering extremely heavy products via courier such as concrete or items longer than 2.4m, you may be required to help unload the wagon.

Free Delivery: When your order value is greater than £100 including VAT, you automatically qualify for free delivery if you live 35 road miles or less from Cocklestorm Fencing Ltd (M26 2UT). The delivery timescale for the free delivery is between 2-15 working days dependant upon when we are in your delivery area. If the delivery exceeds 35 miles you will be charged an extra £1.20 per mile or a courier charge if your order is delivered by a courier.

Please Note: For bespoke items such as made to order products, out of stock products, cutting or dipping service, please allow additional time for production / purchasing, in addition to delivery times. Bespoke products are NOT available for next day delivery and are not eligible for return.

Important Notice Regarding Courier/Pallet Deliveries: If you are not home & you have a safe place to leave your consignment, our carrier is automatically authorised to deliver your consignment without a signature, please note that this will not be possible on instances where the carrier has to leave the consignment on a public walkway or on the road. Please be aware that if the carrier arranges a delivery day & you are not at home to take the delivery & there is no safe place to leave the consignment on your property you may incur a second delivery charge.

Delivery Issues: The Customer should check their order promptly and carefully upon arrival, and inform the delivery agent of any damages or shortages discovered at the time of delivery and record this on the delivery record (e.g. "packaging damaged"). If the Customer is unavailable to do this they should check the order carefully within 48 hours of delivery. In all cases the Customer should notify the Company of any damage or shortfall within 48 hours of delivery.

**ALL DELIVERIES ARE TO THE NEAREST POINT OF ACCESS**

Delivery Charges (Order value less than £100)

Standard Delivery
Within 2 MilesFree
Between 2 and 10 Miles£15.00
Over 10 Miles£15.00 + £1.20 per mile
Parcel Delivery
Up to 1 Kg*£7.50
From 1Kg*£15.00
* regardless of distance